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Marketing & Advertising Compliance

AI-Powered Service Management Through the Customer Lens

  • ML for marketing & AML risk patterns
  • Asset Type : White Paper
  • Company Name : SymphonyAI
  • https://www.symphonyai.com/resources/white-paper/itsm/ai-powered-service-management-customer/
  • In this white paper, "AI-Powered Service Management Through the Customer Lens," discover how organizations across industries are using AI, including Generative AI and Copilots, to not only optimize operations but also enhance customer experiences. From intelligent ticketing and predictive analytics to emotion AI and proactive support, this guide highlights practical use cases that combine efficiency with empathy.
Marketing & Advertising Compliance

Agentic automation Q&A

  • ML for marketing & AML risk patterns
  • Asset Type : White Paper
  • Company Name : SymphonyAI
  • https://www.symphonyai.com/resources/white-paper/financial-services/agentic-automation-qa/
  • Agentic AI is the latest form of automation that has everybody excited within the technology world. But what is agentic automation and how can it be used in financial crime prevention? Learn more about it with Eric Murray, Director — Product, Generative AI within SymphonyAI"s financial services division. He explains everything you need to know from what it is, how it differs from other versions of AI, and how best to use the technology to help prevent financial crime. This Q&A covers several questions including what is agentic process automation (APA) and why it"s seen as the future of AML compliance, the difference between APA and robotic process automation (RPA), necessary guardrails for autonomous agents, how agentic automation differs in scalability and adaptability, the role of machine learning, and how to measure the success of an autonomous agent.